Tru by Hilton Charlotte Airport Lake Pointe
Tamatha Redmond
Very modern and clean hotel. Comfortable beds and room temperature. (I'm usually up and down all night adjust the temp in the room, but not here!) Plenty of breakfast choices. Best fitness room ever! (Be sure to check it out!) 3 working elevators made coming and going quick. I will definitely look for Tru hotels for future travels!
Erin Morgan
We had an end of business day flight and booked at the Tru Hilton. Fast shuttle service, bar stayed open a little later and the bartender gave me a nice strong pour. Theres a nice common area down in the lobby that is homey/social area. Lots of tables so you dont need to eat in your room and theres even a pool table! Also a great place to take Zoom calls or other virtual meetings. The Hampton is connected and they hosted breakfast; cereal, eggs, turkey sausage, home fries, fresh pancakes and waffles, fruit, juice, coffee. Ive stayed in a lot of hotels - such a good price for location and service. The staff are diverse, and each one of them are SO kind and welcoming. I really enjoy having the two hotels connected with the lobby areas as functional social/working areas.
Jose Javier Prieto Prawl
Pros: 1.Nice customer service. 2.Great gym. 3.Very clean and neat rooms. Finally a hotel restroom extractor that works. 4. Parking lot protected from main road good visibility to check your car at night. 5. Nice and clean surroundings. Cons: 1. The breakfast, very basic, taking into account that there are two hotels merged. 2. The air console in the room is set just in front where the desk is making it hard to focus with the air hitting your left side. 3. The desk table is small for office work.
Stephanie Stillitano
So many reasons to book this hotel! The staff was polite, helpful and overall lovely. The airport shuttle was free and convenient, not even 10 minutes away! The room was clean and spacious. The bed was comfortable. Location was safe and quiet. The breakfast was filling. Many options! Staff helped with local suggestions on where to go and what to eat. Very modern and friendly place to stay!
Jay Baker
So for my wife and I this place was great! Our room was clean and very modern compared to other hotels. It was a very basic room but proved everything we needed. We love the fact that there were so many outlets and USB plug ins everywhere. The staff were nice however I did the entire check and check out process via the Hilton Honors app so my interaction with staff was very minimal but everyone was very nice and pleasant. The free breakfast was great and the facility itself was very impressive. The lobby has a decent bar with a pool table as well. It was only 15-20 mins outside of the city give or take with traffic. We would definitely stay here again!