TownePlace Suites by Marriott Charlotte Arrowood
Mariah Peterson
The staff is very friendly, Ive always thought highly of Marriott however after this experience I am no longer a fan. My room was infested with something. Idk if it was bed bugs, dust mites or fleas but I was getting bit. When I advised the front desk of my experience they didnt handle it properly. The only thing they did was send someone up to check out my room and that was it. When I did another complaint about it as a follow up due to bug bites still appearing on my body, they told me that I was having an allergic reaction to their cleaning supplies. I left shortly after due to nothing being offered to accommodate me such as switching rooms ect. I was not reimbursed and in addition was charged for incidentals when I left the room in the same condition as received. I will never stay here again and I would not recommend someone else stay here either.
Kevin Kirkwood
We'll, not great. I've stayed at TownPlace Suites previously and they were great. This site has a very musty smell. The carpets seem wet. The bathroom is very dirty. There is garbage all over the parking lot including broken glass. This site is more like a 2.5 star than anything. I would personally check a different location or a different brand to stay at next time.
Manish Dhadda
The hotel is a dump , looks like never been cleaned. Surprised that its still a Marriott property. Marriott should break the association ASAP. Hallways are so dirty. Cant walk in the room as the carpet is very stained and dirty
Ladrica Boswell
This was definitely not what I expected. Looks of the hotel were very deceiving. The staff was okay/decent. Upon entering our room, the room was filled with the smell of cigarettes which didnt go away our entire stay. The bed and sofa bed was hard and very uncomfortable. The dishes in the room are outdated. They are like the pans that came out before stainless steel pans were invented. When I tried to make breakfast, the pans would burn and not cook the food.The dishes were dirty as well. The bathroom tub was stained with dirt which was gross. I had to wear my shoes in the shower I didnt want my feet to touch the tub. The carpet was extremely dirty which ruined my socks. I forgot to mention that people actually LIVE in this hotels also. Its a lot of traffic in and out. I will NOT be staying here again or recommend. This hotel is very filthy, poor, and outdated.
Kelsey Hopkins
I had an excellent stay here. The staff at check in was so friendly. Room was very clean as well. Overall pretty quiet and great location.