Residence Inn Charlotte South at I-77/Tyvola Road
Jeb Essmann
This place is definitely a place I'll return too. The staff was friendly, and helpful. The rooms were clean and honestly above all expectations. Had a full kitchen which was great. I really give this place 4.98 out of 5 but the .02 was due to bad room coffee. Not worth a actual star being taken off thou. Great place and worth every penny
Yolanda Lewis
We decided to stay here after our flight was canceled at Charlotte International. The reviews didnt look too bad and we were in need of a place to stay for the night. Upon arrival the staff were very nice and we got into our room quickly. When we got to the room, we were immediately hit by the smell of old cigarette smoke. There were bugs on the floor, and a bug near the pillow on the bed! The toilet had stuff in it and the shower wasnt cleaned. Just think the room should at least be inspected and cleaned in between guests.
Catherine Brown
Booked this hotel for a one night stay through Priceline. When I first walked into the room it smelled of old cigarettes. The room was relatively clean but there was a 1.5 in gap under the front door that wasnt secured properly. My boyfriend and I went out to enjoy the evening and upon arriving back to the hotel there was a man passed out on the steps. We thought he was dead at first but noticed he was breathing. Went back to our room and checked out the next morning. They charged $100 deposit on my credit card, which I know is standard to do for incidentals. Well 2 weeks later I have only been refunded $10.57 instead of the entire $100. Called Monday and the woman I spoke to said shed look into it. Didnt hear back. Call back Wednesday and was told to call today (Thursday) to speak with the manager Joanna. I have been attempting to get through to the desk for an HOUR. I get disconnected if Im on hold for more than 15 minutes. Save your money and time and do not stay here. Subpar customer service and rooms.
Tracy Weitkamp
We decided to stay here to break up a long trip from Florida back up the coast. Upon arriving two police cars were leaving the facility. There were people hanging out around the parking lot and trash all around it. Once parked, we walked to out building where our keycard and those of two other individuals wouldn't allow us access to the building. The facility's solution was to prop the door open - the door with a sign that says please do not prop this door open for the safety of residents. This is a "non-smoking" hotel and yet the entirety of the hallways and elevator smell of smoke attempted to be covered by air freshener. The same went for the room - it was clear it had been smoked in. The room itself was nicely laid out and that's really all I can positively say. Given the late night crowding of cars in the parking lot as well as Sunday morning parking lot exchanges, I didn't feel that my family was staying in a safe place. Additionally, we attempted to call the front desk about the previously mentioned building door and the calls never went through (from the room phone or cell). I would not recommend this facility nor stay here again.
Nancy Arellano
Housekeeping stinks! No one cleans up or comes and gets garbage or dirty towels! This place is really nice too...just needs better house staff