Hyatt Place Charlotte Airport/Lake Pointe
jay victor
Excellent airport hotel with free shuttle service. Rooms are very spacious with a sofa, kitchenette, and desk in the entryway. Lots of storage space for clothes and luggage. Our room was very clean and comfortable, with no strange smells. They offer a free cooked breakfast, and this was quite good. Staff were friendly and efficient.
Mac Comer
This is my fourth time staying at this location in Charlotte. Absolutely loved it. Tekeya was wonderful at greeting me and making sure everything was to my satisfaction each and every time i visited. Breakfast was great, the workout room was amazing and I loved that my room was cleaned everyday before I got back to the hotel after a long day of work. 5 stars! Thanks!
Kelsey Miles
The shuttle driver from the airport was amazing! Shes a 5/5. We got a place here last minute after flight delays making us land at 1 am and to late to bother our family we were stay with. The first room we got was dirty. A left over water bottle in the fridge and other spots looked unclean in the room. The headboard wasnt centered (no big thing but still) and there was a cig burn in the sofa. Second room was better. The staff kindly brought up the new key to us as we were in pjs already. Breakfast was mid, but fair as its the holidays. Staff was very kind.
Krista Morton
We stayed at this hotel three nights for a girls weekend and it was awesome! Tekia at the front desk made us feel like we were staying at a friend's place! She was amazing! We only had two nights booked but added a third and didn't have to move rooms! We would definitely stay here again and recommend it to anybody needing a hotel in this location! Essik drove the airport shuttle and couldn't have been more friendly and accommodating! Along with all the awesome treatment we got, the rooms were incredible! It felt like you had your own little apartment! If I could give it more than five stars I would! Thanks to all for making our weekend super memorable!
Becky Powers
Booked it when stuck in town for a missed connection. The hotel was dirty. Elevators visibly soiled. My room stank of cigarette and felt grimey. The promise of an airport shuttle and 24/7 food were why I booked. The 24/7 food amounted to chips and sandwiches that were old pieces of bread with only 1 slice of deli meat and cheese on them that looked like they had been out for several days. The picture of the room makes it look much better than it is. Sheets are rough and there is no true comforter. I can't believe they charged $184/night for it. If you miss a flight and have to stay in Charlotte for the night DO NOT stay here.