DoubleTree by Hilton Hotel Charlotte Airport
Luvleeh Poetiklocks
Great customer service. Clean hotel. Front desk manager was very kind in assisting me. I enjoyed the overall service. The rooms were spacious and offered great comfort. I enjoyed the cookies & water that were offered a sweet touch. We had a wonderful time and were not disturbed. The hotel cleaning staff were very respectful and had no issues providing us with towels etc. There was a language barrier, but that didn't matter... overall I would recommend this hotel to anyone looking for an amazing night /weekend away from home...
Eve Dennis
I am mainly writing this review to brag on the night manager, Steven. He welcomed us with a professional and friendly manner and was just so patient and kind. I stay in hotels several times weekly for work and can confidently say that I wish every hotel had a Steven there to greet me upon arrival. As far as the hotel goes, it's mostly clean (bathroom could have used a little more attention), convenient to the airport, has comfortable beds and good amenities.
Tim Land
Because this was a hotel and NOT A KENNEL! We had previously stayed at this hotel once and were pleased. This visit was possibly even better. We were pleasantly greeted for check-in by Ms. Jazz. She made sure we were assigned rooms to our satisfaction, explained all of the pertinent information to us, and presented us with the warm cookies! Our rooms were very satisfactory and a quiet night's rest resulted. I must add that our bed was very comfortable. Our breakfast the following morning was very good and Ms. Tina did an excellent job of serving us. As Diamond members we were disappointed in having to still pay a small amount but that, along with many of the Hilton properties now becoming pet friendly, is why we are reassessing and rejoining other brands we have previously used (these are changes made by the corporate Hilton staff and not this facility). After our satiating breakfast we were ready for our drive home. Ms. Rachael checked us out & resented each of us with a cookie for the road.
Arnisha Clincy
All was fine until I didn't receive housekeeping as advertised. I followed the rules and requested ahead of time.After being out all day. I was looking forward to a refreshing tidy room.if I would have known that housekeeping is just a front and not available. I would have taken the trash out ,made my bed and wiped down independently. Versus returning to an overflowed trash can, unmade beds and dusty furniture.Otherwise it was nice and quiet.Bring your own cleaning supplies and prepare to clean and make beds as if you're at home and NOT in a paid hotel nor on vacation.
Johnna Hairston
I enjoyed my stay here for three nights. The only issue I had was that we were apart of a discounted group and did not receive the discount. I am hoping this will be taken care of. I would like to shout out Ms.Tamara who worked second shift the time I was there for her great service and knowledge. She was very professional, pleasant and a true example of what customer service should be! I also encountered another young but I did dont catch her name that worked the morning shift on Saturday (11/12) who was also very professional, friendly and provided great service!